Returns & Exchanges

At Rue Madame, we want you to be completely satisfied with your purchase. If your selection isn't quite right, you can return or exchange any unworn items with original tags within 14 days of receipt.

Return Process

• 1.
  Initiate Your Request

  Log into your account and visit the 'My Orders' section to select the items you wish to return and receive your Return Authorization number.

• 2.
  Pack Your Items

  Carefully place the items in their original packaging, ensuring all designer tags and security seals remain intact and attached.

• 3.
  Schedule a Collection

  Use the prepaid shipping label provided in your package or schedule a courier pick-up through our returns portal for a seamless transit.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves the return, your refund will be processed to your original payment method within 7-10 business days.